How The Title Group Adopted Qualia Clear to Reduce Post-Closing Risk

[The Title Group](https://titlegroupllc.com/) is a collection of title companies based in Nashville, Tennessee and operates across the southeast United States. The company prides itself on being innovative and forward-thinking in order to gain a competitive advantage. Jessica Warren, Chief Production Officer, noted, “It’s better to be on the front end of technology than the back end playing catch up with artificial intelligence. If you’re not keeping up with technology, your competitor is.” Company leadership at the Title Group recognized that to sustain their existing growth, they needed technology that could automate their quality control processes and help protect the business from risk. They found a solution in [Qualia Clear](https://www.qualia.com/qualia-clear/), an agentic AI system purpose-built for title & escrow workflows.

Challenge

**Risk of Fraud and Errors During Manual Reviews** The title exam process requires a meticulous review of complex search packages, some containing documents dating back to the 1800s. Relying solely on a human reviewer to catch red flags, fraud, or errors missed by other people in the chain was a significant operational risk to the business. “We’re conscious of errors that our employees can miss while performing tedious reviews. Fraud is a huge problem across the industry. The Title Exam Assistant in Qualia Clear can compare different signatures in the chain and help us mitigate those risks,” said Warren. **Time-Consuming Audits Slowed Production** Before Qualia Clear, the manual audit process was laborious and required staff to cross-reference information between vesting, mortgages, and borrower names. The title examination process was inefficient and limited overall title production capacity. Warren noted that under pressure, mistakes happen: “When you’re in a hurry, you can overlook critical issues because you’re trying to ensure customers, lenders, and agents are happy. But in that effort, we can go through details too quickly and miss something.” **Costly Post-Closing Remediation** Errors discovered after closing, such as missing signatures or notary dates in the lender package, required staff to call clients to sign and return documents. This was not only an inefficient use of staff time but also negatively impacted the client experience. Warren explained, “Customers do not like to come back and sign something after the closing. Qualia Clear helps remedy this issue by running the whole package in seconds which is really fantastic.”

Solution

The Title Group seized the opportunity to adopt Qualia Clear for due diligence, quality assurance, and fraud prevention. They transformed their company processes from reactive to proactive mitigation. **Proactive Risk Mitigation with 100% File Audit on Every Transaction** The team achieved efficiency gains by using Qualia Clear to automate error detection. Qualia Clear runs a file check in real time on the closing package for missing signatures, notary dates, and initials. The system ensures financial accuracy by leveraging Qualia Clear’s capabilities for payoff shortage detection and invoice verification, instantly comparing system data against source documents.

**Complete Audits in Seconds, Not Hours** The Title Group uses Qualia Clear to eliminate the burden of manual audits. Warren’s favorite feature is the ability to upload The Title Group’s Standard Operating Procedures (SOPs) and run an instant audit against a file. What once took hours is now completed in seconds. “I can audit multiple files at a time and identify which ones look good, or if something is missing and needs to be rechecked. It's easier to do a clean up before it has already been spilled,” said Warren. **Proactive Workflows Reduce Errors** The Title Exam Assistant in Qualia Clear provides a non-human verification to audit the quality of search packages and identify issues like unexpected signatures. This oversight allows The Title Group’s employees to stop working reactively on clean up and focus on pushing files forward, with substantially fewer errors. Warren noted that this change has transformed their client interactions: “We are able to change our conversations to ones that congratulate clients on their closing instead of bringing up a problem.”

Results

This investment in AI provides an extra layer of due diligence that saves significant staff time and protects against the rising risk of fraud. The Title Group now has the confidence to process files efficiently, correct errors instantly, and remain on the front end of the industry's digital evolution. The ability to address potential issues before they become financial losses ensures that The Title Group is positioned for secure and profitable growth.