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Privacy Policy

This Privacy Policy (“Privacy Policy”) describes how Qualia Labs, Inc., on behalf of itself and its affiliates (collectively, “Qualia”, “we”, “us”, or “our”), collects, uses and discloses certain information, including non-public personal information (“Personal Information”), in connection with the proprietary web-based platform, and associated sites, applications and services, located at www.qualia.io and provided by Qualia (collectively, the “Service”). Your access to and use of the Service are subject to our Terms of Service and any Platform License Agreement or other written agreement between you, or the entity on whose behalf you are accessing the Service, and Qualia (collectively, the “Terms”). This Privacy Policy is incorporated into and made part of the Terms. All capitalized terms used but not defined herein have the meanings given to them in the Terms. By accessing or using the Service, you consent to the collection, use and disclosure of your information, including Personal Information, in accordance with this Privacy Policy.

What Types of Personal Information Does Qualia Collect?

Qualia may collect any information provided by you or authorized by you to be provided by a title company or other third party in connection with the Service, which information may include your (or, as applicable, your customer’s) name, email and physical address, and telephone number. We collect information from you when you use the Service, fill out a form, submit an application, upload information, create or use an account, or otherwise supply information to us. When you send email or other communications to us, we may retain and use those communications in order to process your inquiries, respond to your requests, and improve the Service. We also collect information from you and authorized third parties in connection with user-related transactions.

We may also automatically collect information regarding your interaction with, and use of, the Service. We may use a variety of methods to collect this information, including cookies, pixel tags, web beacons, embedded web links and other commonly used information gathering tools (“Automatic Data Collection Tools”). These Automatic Data Collection Tools collect certain standard information that your web browser or device sends to us, as applicable, such as your access times, IP address and clickstream behavior. You may have the ability, through your browser settings, to receive notices regarding or turn off certain Automatic Data Collection Tools; however, please note that turning off Automatic Data Collection Tools may negatively impact the functionality or performance of the Service.

Information may be collected by us or by our vendors who provide hosting for the Service. We may combine information we collect with other information that is publicly available or received from transactions or third parties.

Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” (“DNT”) signals other than cookies, we do not currently respond to undefined DNT signals to the Service.

How Does Qualia Use Your Personal Information?

We use Personal Information to facilitate your use and receipt of the Service, and any products or services related thereto, and as further described in this Privacy Policy. We may use Personal Information to:

  • enable you to participate in the Service;
  • provide the Service, which may require us to share some Personal Information with a third party or contractor that we use to provide the Service or that you have authorized to provide a related product or service; and
  • provide you with important information about Qualia or the Service, including critical updates and notifications.

Facilitate Your Use of the Service. We may use your Personal Information to communicate with you regarding the Service, your account information or other customer service matters; to respond to your questions and instructions; and to enhance, customize and personalize your experiences and communications with us.

Operate and Improve the Service. We may use your Personal Information to operate, provide, improve and maintain the Service, including analyzing user behavior and trends; to send you administrative messages and other information about Qualia and the Service; to investigate or take action regarding violations or suspected violations of applicable law or the Terms; and to maintain the integrity of the Service and our network and otherwise address security issues.

Special Circumstances. We may also access, use, copy or disclose Personal Information in the event of any Special Circumstances (as described below).

Aggregated Data. Information collected from any source may be combined to provide or improve the Service, including by facilitating more targeted, tailored communications. We may aggregate de-identified data and information collected about you and other users of the Service to create anonymous aggregated data (“Aggregated Data”). Qualia may use Aggregated Data consistent with the direction of its title company clients and/or the services Qualia provides to you and title companies, including research and analysis, ascertaining trends and patterns, and internal record keeping and reporting.

With Whom Does Qualia Share Your Personal Information?

We do not sell, trade, or otherwise transfer to outside parties your Personal Information unless we provide you with advance notice, except as described herein. The term “outside parties” does not include Qualia’s affiliates; service providers that you have authorized to provide title-related, closing related or other real-property-related services; our hosting partners; or other parties who assist us with the administration of the Service, conducting our business, or servicing you, so long as those parties agree to maintain reasonable security measures to safeguard the confidentiality, security and integrity of your Personal Information. Third parties may have access to Personal Information as reasonably necessary to perform their functions.

We may disclose Personal Information when we reasonably believe disclosure is appropriate (collectively, “Special Circumstances”), including as we reasonably deem appropriate to:

  • comply with applicable law;
  • enforce or apply this Privacy Policy or other agreements to which we are a party or that otherwise relate to the Service;
  • facilitate fraud protection or credit risk reduction; or
  • protect the rights, property or safety of Qualia, our users or others.

If our company is acquired by or merged with or into another entity, or if our assets or business is sold or transferred to another entity, your Personal Information may be transferred to such entity as part of the transaction, and that entity and its affiliates may use your Personal Information under the terms of their own privacy policies, which may differ from this Privacy Policy.

Information Security

Information security is important to Qualia. We follow generally accepted industry security standards to safeguard and help prevent unauthorized access to or use of your Personal Information. However, like other companies, Qualia cannot guarantee the 100% security or confidentiality of your Personal Information. Consequently, while we endeavor to safeguard your Personal Information against unauthorized access and disclosure, we do not warrant or guarantee the absolute security of any Personal Information you transmit to, from or through the Service. In the event that we become aware of a security breach involving your Personal Information stored by or for us, we may notify you of certain details of the breach via posting to the Service, email or other commercially reasonable means. Qualia does not have control over the security of other sites or applications, even if a link to any such third party site or application appears on the Service.

Some of the content we deliver to or receive from you through the Service, specifically that of emails and text messages, may be unencrypted, and transmissions may be unknowingly or unintentionally intercepted by third parties. We do not maintain or have access to devices, servers or networks outside of our domain and control, and we bear no liability or responsibility for the security or control of content or communications, once delivered to you.

Third Party Privacy Policies

This Privacy Policy applies solely to your interactions with, and information collected through, the Service. Once you leave the Service, whether independently or via links, the privacy policies of the sites or applications to which you migrate will apply. We have no responsibility or liability for the content or activities of any linked sites or applications.

International Users

The Service is operated in the United States. If you are located outside of the United States, please note that any information you provide to us will be transferred to the United States. By using the Service or providing us with your information, you consent to this transfer. The Service is not intended or authorized for use by a person in any country or other region where such use would be contrary to any applicable laws or regulations.

Children’s Privacy

The privacy of children is important to Qualia. The Service is not directed at children, and we do not knowingly collect Personal Information from children under the age of 13 through the Service. All information provided to Qualia will be treated as if provided by an adult. If a child has provided us with Personal Information, a parent or guardian of that child may send an e-mail to support@qualia.com with “Request for Child Information Removal” on the subject line and the name and age of the child in the body of the message. We will then use commercially reasonable efforts to remove the child’s Personal Information from our applicable databases.

Changes

We may update this Privacy Policy from time to time without prior notice. Any changes to our Privacy Policy will become effective upon posting of the updated Privacy Policy on the Service (or via other commercially reasonable means). If we change this Privacy Policy, we will revise the “last modified” date below, and the changes will apply to information collected after such date. For material changes to this Privacy Policy, we may notify you of such changes via posting on the Service, email or other commercially reasonable means. We encourage you to periodically review this Privacy Policy.

Contact Us

If you have any questions, comments or requests regarding this Privacy Policy, please contact us at support@qualia.com.

Last Modified: 6/23/2017