Manager, SMB Growth Team

Austin, TX

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We seek a Manager of SMB Growth to join our team and lead a team of 6-7 Growth Managers focused on the SMB segment. Reporting to the VP of Growth and Retention, you will be responsible for building, developing, and managing approximately one-third of our SMB Growth team. This is a critical role that balances people leadership with hands-on coaching and development, as you'll be working with early-career sales professionals and helping them grow into successful account managers who are ready to progress to the Mid-Market segment. You will drive team performance against monthly sales quotas and key metrics while fostering a culture of continuous learning, excellence, and internal mobility.

RESPONSIBILITIES

• Lead, coach, and develop a team of 6-7 SMB Growth Managers to achieve individual and team revenue targets
• Drive team performance against monthly quotas for renewals, upsell/cross-sell, and other key business metrics
• Hire top talent for the SMB Growth Manager role and build a robust pipeline of candidates ready for internal progression to the Mid-Market segment
• Provide hands-on coaching and training to early-career Growth Managers, including call reviews, process coaching, and deal strategy support
• Monitor team performance metrics including quota attainment, renewal rates, churn mitigation, and customer satisfaction
• Conduct regular 1:1s, performance reviews, and development planning sessions with direct reports
• Collaborate cross-functionally with Customer Success, Deal Desk, Finance, Product, and Sales Leadership to support team success
• Identify process improvements and contribute to the evolution of SMB Growth strategies and methodologies
• Foster a positive, high-energy, results-driven team culture that emphasizes collaboration, accountability, and growth
• Partner with VP of Growth and Retention on strategic initiatives, forecasting, and business planning
• Address performance issues promptly and constructively, providing clear feedback and development plans
• Celebrate wins and recognize team achievements to maintain high morale and motivation

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 2+ years of experience managing sales or customer success teams, preferably in a SaaS or technology environment
• Proven track record of developing early-career sales professionals and building high-performing teams
• History of achieving and exceeding team quotas and key performance metrics
• Personal sales or account management experience, ideally in a quota-carrying role (required if management experience is primarily in customer success)
• Strong coaching and mentorship capabilities with the ability to provide constructive feedback that drives improvement
• Comfort with hands-on management including joining customer calls, reviewing deal strategy, and modeling best practices
• Experience hiring, onboarding, and ramping new team members in a fast-paced environment
• Ability to balance strategic people leadership with tactical execution and day-to-day team support
• Data-driven approach to performance management with strong analytical skills
• Experience with Salesforce and Google Workspace (Sheets, Docs, Slides)
• Excellent communication skills with the ability to inspire, motivate, and hold team members accountable
• Understanding of SaaS business models, renewals processes, and expansion sales motions
• Collaborative mindset with experience partnering across multiple functions

Based in Austin, TX, with the ability to work in the office a minimum of 3 days per week is required.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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