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Automate your operations with any title company in order to deliver secure, on-time, and error-free closings
Instantly place orders with title partners and give clients access to real-time progress updates and paperless, error-free closings
Build and deliver custom, on-brand, and modern closing experiences using Qualia’s flexible infrastructure
Scale your underwriting business with modern title agency management and operations all in one place
Leverage a turn-key distribution platform that gives you instant access to thousands of clients
Get the transparency, speed, and real-time communication you want when purchasing or refinancing a home
At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into a simple, secure, and enjoyable process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.
As a Customer Support Representative, you will be the primary point of contact for the majority of Qualia users. You will be responsible for fielding inbound calls and emails, providing training where applicable and assisting in the resolution of technical issues. You will maintain an up-to-date understanding of Qualia's functionality and leverage this knowledge to enhance customers' use of the platform and to troubleshoot reported problems. You will act as the bridge between the customer and Qualia's internal teams to ensure that information flows smoothly and is communicated in an effective manner so as to be actionable for all parties. You will cultivate a positive customer experience that drives satisfaction and contributes to the retention of our user base.
This position reports to the Manager of Customer Success. Shifts begin at 8:00 am, 9:00 am, and 10:00 am.
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual and in-person events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.