Vendor Partner Manager

Remote/ Austin, TX

At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

The Vendor Partnership Manager is directly responsible for vendor success within the Qualia Marketplace platform. They are charged with driving adoption and expanding representation with national and local vendors, with opportunities to up-sell enhanced API integrations. Their day to day consists of onboarding, demoing, training, and troubleshooting the vendor management platform directly within the Qualia Marketplace.

RESPONSIBILITIES

• Partner with Services Account Directors and Core Platform Account Executives to drive commercial outcomes with Enterprise customers and their vendor partner network
• Monitor tickets and other requests from vendors needing guidance on using the Marketplace
• Work with Manager, Marketplace and Services to ensure satisfactory resolution of any vendor related issues, inquiries, etc.
• Develop and maintain support content as needed for internal and external stakeholders including support, sales, and customer success
• Address and respond to customer concerns over vendor errors or complaints
• Research and resolve billing, performance, or questions
• Source and onboard new vendors to expand the marketplace product offerings
• Uncover opportunities and lead negotiations to expand vendor partnerships into API integrations
• Partner with Marketing to develop vendor engagement initiatives
• Research and develop recommendations for product improvements

WHAT LIKELY MAKES YOU A MATCH

• Customer success focused
• Ability to identify and express product changes and improvements
• Self-starter who proactively identifies opportunities to contribute
• Impeccable written and verbal communication skills
• Analytical, organized, and detail-oriented
• Technically fluent
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Negotiation and relationship management
• Excellent written and verbal skills

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.