At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.
As Qualia embarks on its next phase of growth, we are seeking a Technical Support Engineer to help fuel our continued success and provide value to the customers of our robust, yet customizable Resware product. The Technical Support Engineer will support administrators and users of our Resware production platform. This is an extremely important role for us. One of the reasons our customers love us so much is because of our support -- it's a high-touch and quick-response team. The ideal candidate for this role is someone who can help continue to grow this reputation.You'll make it easier for our customers to operate our software while respecting their time and unique needs. You will be obsessed with and focused on problem-solving and efficiently resolving customer issues. You are highly empathetic -- you understand the stress that is inherent in the home buying process, and are a natural educator.
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.