At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.
As Qualia embarks on its next phase of growth, we are seeking a Senior Technical Support Engineer for our Resware product, which is used by leading companies in the title insurance and settlement services industry. You understand infrastructure, are not afraid of looking at stack traces, memory dumps, or code and can talk to customers and walk them through complex issues they may be experiencing and provide them with a path to resolution. You are driven by providing successful outcomes for our customers, and do not give up easily.
The Senior Technical Support Engineer troubleshoots and diagnoses highly complex requests from Customers as it relates to the Resware platform and associated services. The Senior Technical Support Engineer will come to have a deep understanding of the Resware product and features. This function is proactive in nature; sharing knowledge to ensure customers are up-to-date on known issues, new features, and patches. The Senior Technical Support Engineer must bring a high level of confidence to the customer by addressing their concerns holistically and proactively. This function is designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical support role.
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.