At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of
Ready to level up the Customer Support function for a hyper-growth B2B SaaS company? In this role you will be joining Qualia's Revenue Operations (RevOps) team to do just that. The RevOps team is providing resources and tools that drive Qualia's accelerating momentum.
As a Senior Customer Success Operations Analyst, you will manage the processes, data, and systems used for our expanding customer support team.
You will answer questions like; Why does support call volume continue to increase? Should we be prioritizing support for certain customer types? How do certain trends impact call volumes and call types? How can we increase availability for customer handle time while using a set number of resources? If you see yourself expertly answering these type of questions, you don't want to miss this opportunity.
As a Senior Customer Success Operations Analyst you will;
As a Senior Customer Success Operations Analyst you have;
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.