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Senior Analyst, GTM Systems
Austin, TX or Remote

At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

You understand that good data is the foundation of any organization and are willing to be its guardian. You love building new processes, dismantling outdated ones, and further, doing so in a creative and insightful manner. You're looking forward to working with a team! You will get to work with various different teams across the org to architect, scope, build, test and rollout new SFDC projects while helping us maintain a scalable system.

RESPONSIBILITIES

  • Creating new processes and following through by operationalizing those ideas into new technical frameworks
  • Help drive the prioritization, planning, and execution of best-in-class technology solutions for the business
  • Building and maintaining automations via Process Builders and Flows.
  • Serve as a system administrator for the Salesforce environment with 250+ users
  • Ensuring optimal performance of Salesforce systems and products
  • Configuring and administering Salesforce instance, including and not limited to Sales Cloud, Service cloud, and Communities
  • Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
  • Upgrading and configuring Salesforce systems for optimized integration
  • Managing Salesforce roles, profiles, sharing rules, workflows, and groups
  • Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
  • Evaluating and installing new Salesforce releases, as well as providing training and support
  • Documenting processes, including error reports and workflows
  • Assist with reporting for CS, Sales, Marketing as needed

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

  • 3+ years of experience configuring Salesforce using workflows, validation rules, roles & profiles, reports and dashboards with demonstrated advanced proficiency
  • SFDC Certified Admin or SFDC Certified Advanced Admin Preferred
  • Experience with broader Salesforce ecosystem and tech stack
  • A desire to improve on outdated and faulty processes and build new ones on your own
  • Independent self-starter and adaptable in a fast-paced and changing environment
  • The ability to communicate and provide complex solutions in a consumable way to non-technical peers and users
  • Exceptional problem solving and analytical skills; demonstrated ability to solve complex technical issues and develop thoughtful solution
  • Ability to work well with ambiguity, solve problems and think on your feet
  • Demonstrated ability to prioritize work with the capacity to pivot quickly to new demands and priorities while driving a high sense of urgency
  • Entrepreneurial spirit and willingness to do what it takes

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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