Pricing

Salesforce Administrator
Austin, TX

Qualia is a digital real estate closing technology company that provides the infrastructure to streamline the home closing experience. The company offers a suite of products that brings together homebuyers and sellers, lenders, title & escrow agents and real estate agents onto one secure shared platform. Qualia was founded in 2015 by Forbes 30 Under 30 Award recipients Nate Baker, Joel Gottsegen and Lucas Hansen. The company is backed by top investors including 8VC, Bienville Capital, Menlo Ventures and Tiger Global and currently processes 20% of all US real estate transactions. Qualia was also named by CB Insights and Fast Company in their “50 Future Unicorns” spotlight for 2020.

WHAT YOU'LL WORK ON

You understand that good data is the foundation of any organization and are willing to be its guardian. You love building new processes, dismantling outdated ones, and further, doing so in a creative and insightful manner. You’re looking forward to working with a team! The Customer Success organization comprises ~80 people in different departments and your direct team, the CS Ops team, currently has 4 other members who are excited to bring you on board. You’re not scared of getting your hands dirty in our Salesforce instance and are prepared for the challenge of taking it to the next level.

RESPONSIBILITIES

  • Architecting and envisioning new process for the Customer Success team and following through by operationalizing those ideas into new technical frameworks
  • Maintaining and updating a heavily built out instance - identifying gaps in workflows, and bringing solutions to the surface to help drive efficiency across the various teams in the CS organization including CSMs, Renewals, Onboarding, Support, and Expansion Sales
  • Creatively and scalably building new automations using Flow Builder, Process Builder, and Workflow Rules
  • Managing data integrations between SFDC and other tools in the CS tech stack such as Gainsight, Talkdesk, Github, and more
  • Working with custom objects, record types, page layouts, and Light App Builder as well as permission sets, role hierarchies, profile settings, and other similarly delightful SFDC set up minutia
  • Building reporting and dashboards for all levels of the CS Org by including utilizing row level formulas, summary formulas, and Data Connector
  • Ensuring data integrity by running regular audits, creating creating clean up automations, and using external clean up tools
  • This role is currently remote. Once our office in Austin reopens, this role will operate out of our Austin location.

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

  • 2-3 years of experience working with SFDC and other tech stacks
  • SFDC Certified preferred
  • Strong analytical skills and experience working with Excel
  • Basic formula writing experience in Excel/Salesforce/other programs using similar syntax
  • A desire to improve on outdated and faulty processes and build new ones of your own
  • Independent self-starter and adaptable in a fast-paced and changing environment
  • The ability to communicate and provide complex solutions in a consumable way to non-technical peers and users
  • Ability to work well with ambiguity, solve problems and think on your feet
  • Entrepreneurial spirit and willingness to do what it takes

WHY QUALIA

We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: flexible PTO, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment.

Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with social outings.

We celebrate difference at Qualia. We are committed to ensuring an environment of mutual respect for every employee and we are proud to be an equal employment opportunity employer. Qualia does not discriminate against any person because of race, color, creed, religion, gender, gender identity or gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law. We believe a diverse and inclusive workplace is central to our success and we actively seek to recruit, develop and retain the most talented people from a diverse pool of candidates.

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