Reconciliation Specialist

Austin, TX

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

Qualia's full Reconciliation Service pairs the best-in-class title & settlement accounting software alongside a dedicated, professional Reconciliation Specialist. This service is designed to ensure clients are audit-ready and compliant with best practices. As a Reconciliation Specialist, you are responsible for managing cash reconciliations for customer escrow accounts. You are the point person for the client; you will assist in cleanup & catch-up for your accounts, manage and clear daily exceptions, coach clients on best accounting practices, and alert clients to any audit red flags. Most importantly, accountants will be responsible for maintaining daily 3-way reconciliation for Qualia customers' accounts.

RESPONSIBILITIES

• Producing/Processing of customer's banking files (CSV/BAI2)
• Resolving transactional exceptions in Qualia and banking websites
• Reporting unresolved exceptions to customers
• Monitoring/Producing accounting reports relevant to each customer
• Generating month-end reports required by the customer
• Reviewing month end accounting reports to determine account status
• Communicating customer account status both internally and externally
• Supporting current Qualia agents with their reconciliations
• Transitioning current and new clients to Qualia Recon Service
• Building customer satisfaction with assigned clients
• Based in Austin with ability to work in office a minimum of two days per week is required

WHAT LIKELY MAKES YOU A MATCH

• A college degree or equivalent (Finance/Accounting majors preferred, but not required)
• A working knowledge of Excel
• Previous accounting or bookkeeping experience
• Excellent analytical, verbal, and written communication skills
• A keen eye for detail
• Great processing skills
• A team-player attitude
• Exceptional customer service skills

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.