Qualia is a digital real estate closing technology company that provides the infrastructure to streamline the home closing experience. The company offers a suite of products that brings together homebuyers and sellers, lenders, title & escrow agents and real estate agents onto one secure shared platform. Qualia was founded in 2015 by Forbes 30 Under 30 Award recipients Nate Baker, Joel Gottsegen and Lucas Hansen. The company is backed by top investors including 8VC, Bienville Capital, Menlo Ventures and Tiger Global and currently processes 15% of all US real estate transactions. Qualia is headquartered in San Francisco, CA and has offices in Austin, TX.
The Document Specialist is an integral member of the product team. This role interfaces between our valued business partners and the product team, and serves as a subject-matter expert on the title insurance industry (though no prior experience with title insurance is necessary). Our document specialists manage a large canon of legal documents — part of a core service provided by our product. Our document specialists work directly on the product, so a willingness to learn some technical skills is a must. Additionally, the document specialist will work with our Customer Success professionals to ensure that our customers are able to perform their title business with ease. In sum, document specialists are responsible for maintaining legally compliant documents, managing channels of communication between our business partners and the product team, keeping up-to-speed with industry-wide changes, and ensuring that necessary product updates make it onto the roadmap.
A successful candidate wants to contribute to a fast-moving and ambitious team, and is a respectful, direct, and friendly communicator. You will need to be willing and able to learn complicated and technical subject matter quickly, as well as feel confident communicating with an array of external and internal teams. A successful candidate often has a background in Account Management, Product Liaisoning, or as a Paralegal. This role is perfect for an early-career professional or recent-graduate that is interested in breaking into a start-up.