Post Closing Services Manager
Austin, TX

Qualia is a digital real estate closing technology company that provides the infrastructure to streamline the home closing experience. The company offers a suite of products that brings together homebuyers and sellers, lenders, title & escrow agents and real estate agents onto one secure shared platform. Qualia was founded in 2015 by Forbes 30 Under 30 Award recipients Nate Baker, Joel Gottsegen and Lucas Hansen. The company is backed by top investors including 8VC, Bienville Capital, Menlo Ventures and Tiger Global and currently processes 20% of all US real estate transactions. Qualia was also named by CB Insights and Fast Company in their “50 Future Unicorns” spotlight for 2020.


We're seeking out veteran post-closing managers to help launch Qualia's new post closing services division. Our flagship service will collect trailing documents on behalf of mortgage lenders. The Lender Post Closing Services Manager will serve as Qualia’s resident expert to help drive operational decisions early on. At first, this individual will work on the processing of files, to ensure that our systems are correctly set up. The Lender Post Closing Services Manager will serve the team’s in-house knowledge-hub, fully understanding all the components of the post closing service, and ensuring performance and compliance.


  • Package and deliver loans to our investors and lender clients
  • Scan and upload closing packages received from title companies into our clients’ internal systems
  • Ensure delivery of collateral to warehouse banks,
  • Perform detailed audits on closed loans prior to investor delivery to ensure that loan is in compliance with federal and state laws, as well as applicable investor and lender guidelines.
  • Assist with investor communication to satisfy all post-closing and post-purchase audit discrepancies.
  • Verify that requirements are met to ensure that loans are saleable
  • Monitor pipeline and turn times to ensure that services are delivered on time.
  • Ensure trailing documents are in compliance and delivered to the investor on time. Serve as an in-house resident expert on all things post-closing


  • 3-5 years of experience in the direct closing process
  • Post-closing experience either in a post-closing manager position OR experience in quality control/secondary review in a consumer mortgage environment
  • Strong understanding of agency underwriting guidelines
  • Experience communicating directly with investors on a daily basis
  • Ability to handle multiple files simultaneously
  • Strong written and verbal communication
  • Perform well in team environments
  • The drive to build something new
  • Management experience a plus


We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: flexible PTO, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment. Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with social outings.

We celebrate difference at Qualia. We are committed to ensuring an environment of mutual respect for every employee and we are proud to be an equal employment opportunity employer. Qualia does not discriminate against any person because of race, color, creed, religion, gender, gender identity or gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law. We believe a diverse and inclusive workplace is central to our success and we actively seek to recruit, develop and retain the most talented people from a diverse pool of candidates.

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