Manager, Title Services

Remote

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

Qualia is seeking a Manager, Title Services, to oversee the title production process of an order from search to examination to curative and clear to close. An ideal candidate has significant experience working for a large to medium-sized title agent and/or underwriter focusing on different transaction types and will have a history of managing title production staff in a high-volume, high-functioning environment. They will have performed title searches, examinations, and/or title curative functions across multiple states and have managed team members and/or third-party vendors to do the same. They promote a good balance between speed of production and quality and completeness of the search product. They are passionate about creating a positive customer experience on every transaction.

RESPONSIBILITIES

• Demonstrates an ability to lead and manage a remote title production team, including guiding and motivating staff of Transaction Coordinators and Curative Specialists
• Driving title production performance metrics and meeting or exceeding required SLA's (Service Level Agreements) and high-quality product standards
• Training and equipping personnel and vendors to support and/or perform all title production functions including title search, title examination, title curative functions, and title policy preparation
• Maintaining a firm understanding and knowledge of state-specific statutes and requirements relating to title
• Providing guidance to Training Team in the development of P&Ps and job aids to standardize processes for all title production functions
• Proficiency with reporting analysis related to key metrics and the ability to manage teams using this analysis
• Participating in strategic planning initiatives to scale operations and integrate new technologies
• Building and maintaining relationships with external vendors to ensure consistent turnaround and service quality
• Implementing quality control measures and leading initiatives to improve accuracy and reduce curative cycle times
• Collaborating with product and engineering teams to enhance title production workflows and automation tools

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 7 or more years of experience in the title and settlement industry
• 4 or more years of managing title search, examination, and curative staff in a high-volume environment
• Demonstrated experience in title search, examination, curative, and/or policy functions
• Experience with title underwriting requirements for various states and underwriters
• Detail-oriented with superior verbal and written communication skills
• Excellent organizational skills
• Strong customer service orientation
• Ability to work in a high-volume, system driven environment involving daily production targets, time tracking, and dedicated work queues
• Experience with Qualia's software and suite of products
• Ability to analyze operational data and use insights to inform process improvements
• Track record of successfully scaling teams and managing change in a dynamic environment

This role is remote and has a base annual salary of $100,000.00 to $115,000.00, plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.