Manager, Renewals Team

Austin, TX

At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

The Manager of our Renewals Team will play a strategic role in overseeing Qualia’s revenue expansion and retention initiatives. They will focus on renewing Qualia’s customers and identify both up-sell and cross-sell opportunities. This Manager will work cross-functionally to ensure there is company-wide alignment with regard to customer renewals. This leader will oversee the daily activities of their team, ensuring successful retention and growth across our customer segments. This role reports to the Director of Marketplace & Services.

RESPONSIBILITIES

• Managing Renewals team to achieve key performance metrics related to net and gross retention
• Provide 90/120/180-day outlook on forecasted renewal performance
• Reporting and monitoring team performance, including identifying quality and efficiency improvements
• Perform detailed forensic analysis of negative retention trends and propose solutions to combat churn, particularly in high-value, strategic customer segments
• Work hand in hand with Customer Success leadership to ensure cross-team collaboration throughout customer lifecycle
• Create a system and process to identify and manage customers who have high potential of churn, up-sell, and down-sell
• Managing relationships with cross functional stakeholders, including Onboarding, Strategic and High Growth Sales, Finance, Legal and Support
• Leverage existing processes and reporting as well as lead the creation of new methods for early identification of potential churn
• Building a high performing team through effective hiring, development, and coaching

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 5-7 years demonstrated success in a sales, renewals and account management
• 2-4 years in leading SaaS revenue and/or renewal teams
• Strong analytical background with proven financial literacy and problem solving skills
• Highly effective at navigating an organization and aligning company-wide resources to support renewal efforts
• Experience with interviewing and hiring candidates
• Excellent verbal and written communication
• Excellent time management skills
• Experience with Salesforce.com
• Experience in Excel
• Background in finance is a plus

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.