Manager, Deal Desk

Austin, TX or Remote

At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into a simple, secure, and enjoyable process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

As a Deal Desk Manager, you will be a key member of the Revenue Operations team, directly contributing to the growth of our B2B business by building out the systems, processes, and infrastructure to help scale our organization to the next level. This is a full-time position reporting to the Director, GTM Systems.

The Deal Desk Manager is a cross-functional role that partners with our sales, customer success, legal, and finance teams to streamline our overall quote-to-order process. You will be responsible for defining standard deal procedures, providing analytical and process support to complex, non-standard deals, and facilitating approvals from the respective decision-makers.

RESPONSIBILITIES

• Partner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes
• Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, finance, and legal in these transactions
• Provide training to the sales/renewals team on deal structuring and best practices to increase deal velocity
• Establish a streamlined review process for pricing, deal economics, booking of close-won revenue and rev recognition accuracy
• Contribute to Deal Desk initiatives by leading special projects, including creation of non-standard deal playbooks and various performance metrics
• Ensure that closed-won opportunities have the appropriate expertise, review, and approvals
• Identify and drive implementation of new tools and process improvements to support growth
• Manage a team of Deal Desk professionals and enable their professional growth
• Ideal candidate is comfortable with ambiguity and thrives in startup environments

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 3-5 years of experience working in a Deal Desk function
• People management experience is a plus
• CPQ Tool experienced preferred
• Strong familiarity with SaaS Sales process, deal economics, and principles of Revenue Recognition
• Proven ability to comprehend and interpret complex licensing issues with specific experience of software license agreements
• Ability to develop a deep understanding of the company's products
• Ability to work on many deals simultaneously, handling adversarial conversations in a firm but calm manner
• This role is high visibility, involves multiple stakeholders, and requires negotiation and critical thinking skills
• Exceptional organizational and project management experience
• Ability to work independently in a fast-paced environment
• Strong interpersonal, leadership, technical and communication skills, and the ability to influence stakeholders and foster a co-operative work environment and work effectively with a wide range of cross functional stakeholders in a diverse community
• Ability to exercise good judgment in evaluating situations and making decisions

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.