Pricing

Integration Specialist
Austin, TX

At Qualia, we’ve built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, over half a million real estate professionals use Qualia to power their closings, and we currently process more than 1.5 million transactions a year.

WHAT YOU'LL WORK ON

As an Integration Specialist you will be responsible for managing API integration projects for Qualia’s high growth and strategic accounts. You’ll be responsible for a thorough understanding of Qualia’s APIs and product lines in order to identify solutions that meet customer needs, handle technical objections in customer interactions, and create a world-class customer experience. Expect to spend 80% of your time post-sale on executing implementations with customers and 20% of your time in pre-sales conversations to scope out the implementation work needed by the customer.

We’re looking for an individual who will act as the primary point of contact for our clients’ development teams during their implementation. This role will require you to accurately scope solutions for customers and work with Qualia’s Sales, Product and Engineering teams to scope solutions and prioritize feature requests.

RESPONSIBILITIES

  • Successful technical implementation of new clients
  • Communicating effectively with technical teams at Qualia’s customers
  • Thinking strategically on behalf of Qualia to provide customers with solutions, while also suggesting areas for growth and improvement internally
  • Participating in pre-sales late stage conversations to understand use cases, assess feasibility, and set expectations
  • Establishing timelines and project plans for implementation
  • Understanding customer requirements and scoping solutions with Product & Engineering
  • Project manage the integration process for our core products (Platform, Connect, Marketplace)

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

  • 4+ years in a Professional Services or Sales Engineering role (or similar) in a SaaS environment
  • Experience in real estate, insurance, or financial services domains is a plus
  • Proven comprehension of technology and ability to speak and understand in technical terms
  • Experience with conflict resolution and addressing client concerns
  • Ability to efficiently manage multiple projects of varying complexity
  • A deep technical curiosity for how software systems work in a business context.
  • Exceptional cross-functional leader and collaborator, who can ensure smooth customer transitions and successful, long-term partnerships
  • The right balance of advocacy for the user and for Qualia in all situations.
  • Demonstrated success dealing with ambiguity in a high growth environment.
  • Understanding of JSON and RESTful APIs.
  • Able to identify solutions to technical customer obstacles creatively and quickly.
  • A storyteller who is comfortable presenting Qualia solutions to anyone in any setting.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems—and we’re growing quickly. In order to continue building an engaging and dynamic organization, we’re committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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