Facilities Manager
Austin, TX

At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.


We are seeking a Facilities Manager to help fuel Qualia's rapid growth. The Facilities Manager will oversee operations for all Qualia facilities, and will directly manage office managers in three locations: Austin, TX; Superior, CO; and San Francisco, CA. The ideal candidate for this role is an effective communicator, a strong leader, a strategic thinker and planner, and is proficient at juggling and prioritizing a wide variety of responsibilities. You'll be responsible for ensuring all company facilities operate optimally to support the company's business objectives.


  • Manage facilities daily operations, maintenance and repairs, and site security through a combination of contracted services and in-house team members
  • Directly manage Qualia's office managers in three locations: NXP (Austin, TX), Superior (CO), and San Francisco (CA). You will have facilities management responsibility for a fourth space, also in Austin (Mopac)
  • Work in close partnership with the People team on the facilities and office-based aspects of the Qualia employee experience
  • Work cross-functionally with the IT team on any in-office infrastructure needs and systems, including managing repair and maintenance requests
  • Develop and execute a preventive maintenance program of planned inspections and services
  • Oversee contracted building services delivery for custodial services, landscaping maintenance, building maintenance, building components, building systems, security services, mail services, mechanical, electrical, and plumbing maintenance, emergency generator maintenance, general building maintenance, and numerous other workplace services
  • Administer service contracts for all facilities-related services
  • Periodically and competitively re-bid supply and service contracts to ensure best value contracts
  • Develop and execute annual budget for facilities operations and maintenance; monitor and report variances
  • Prepare business cases for operations and maintenance initiatives
  • Benchmark facilities operating costs and maintenance practices
  • Support facilities renovation and relocation projects
  • Establish and foster relationships within the company and with contracted business partners
  • Develop, monitor, and report facilities team performance metrics
  • Hire and train facilities operations staff; develop performance-based goals for staff
  • Ensure staff training and development in operations management practices
  • Ensure compliance with federal, state, and city health, safety, and environmental standards and building codes
  • Perform other duties as assigned


  • 7 to 10 years of facilities management experience in positions of increasing responsibility, with at least 5 years in supervisory roles
  • Experience in managing a geographically-dispersed facilities portfolio
  • Experience in developing and managing facilities budgets
  • Familiarity with administration of commercial contracts and a fundamental understanding of business law
  • Experience in vendor management and quality assurance
  • Experience in developing metrics and scorecards for facilities management
  • Experience utilizing an integrated work management system (IWMS) in a facilities environment
  • Skills in negotiation, facilitation, and influencing
  • Strong leadership, interpersonal, and team-building skills
  • Strong organizational management skills to manage competing priorities, and multiple concurrent activities
  • Focus on customer service
  • Attention to detail with the ability to understand the larger goal
  • Exceptional written and verbal communications skills and presentation skills
  • Strong business acumen; ability to evaluate the costs, benefits, and risks of alternatives when making decisions
  • Ability to travel up to 20 percent of the time
  • Experience overseeing site security is preferred
  • Certification as a Certified Facilities Manager (CFM) by IFMA, Facilities Management Administrator (FMA) by BOMI, or similar professional certification is a plus


Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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