Document Fulfillment Specialist
Austin, TX

At Qualia, we’ve built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, over half a million real estate professionals use Qualia to power their closings, and we currently process more than 1.5 million transactions a year.


We're seeking out an individual to help launch Qualia's new post closing services division. Our flagship service will collect trailing documents on behalf of mortgage lenders. The Document Fulfillment Specialist will serve as Qualia’s resident expert to help drive operational decisions early on. At first, this individual will work on the processing of files, to ensure that our systems are correctly set up. The Document Fulfillment Specialist will serve the team’s in-house knowledge-hub, fully understanding all the components of the post closing service, and ensuring performance and compliance.


  • Package and deliver loans to our investors and lender clients
  • Scan and upload closing packages received from title companies into our clients’ internal systems
  • Ensure delivery of collateral to warehouse banks,
  • Perform detailed audits on closed loans prior to investor delivery to ensure that loan is in compliance with federal and state laws, as well as applicable investor and lender guidelines.
  • Assist with investor communication to satisfy all post-closing and post-purchase audit discrepancies.
  • Verify that requirements are met to ensure that loans are saleable
  • Monitor pipeline and turn times to ensure that services are delivered on time.
  • Ensure trailing documents are in compliance and delivered to the investor on time.
  • Serve as an in-house resident expert on all things post-closing


  • 1-3 years of experience in the direct closing process is preferred
  • Ability to handle multiple files simultaneously
  • Strong written and verbal communication
  • Perform well in team environments
  • The drive to build something new
  • Management experience a plus


Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems—and we’re growing quickly. In order to continue building an engaging and dynamic organization, we’re committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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