Document Fulfillment Specialist I
Austin, TX

At Qualia, we’ve built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.


We're seeking an individual to help grow Qualia's new post closing services division. Our flagship service collects trailing documents on behalf of mortgage lenders, performs quality control reviews, then sends documents to investors. The Document Fulfillment Specialist will be critical to the fulfillment process with responsibility to perform receiving, processing, quality review, and shipping functions.

Note that this is an on-site position that is based out of our processing center in South Austin.


  • Package and ship loans to our investors and lender clients
  • Scan and upload closing packages received from title companies into our clients’ internal systems
  • Perform detailed audits on closed loans prior to investor delivery to ensure that loan is in compliance with federal and state laws, as well as applicable investor and lender guidelines
  • Assist with investor communication to satisfy all post-closing and post-purchase audit discrepancies
  • Verify that requirements are met to ensure that loans are saleable
  • Monitor pipeline and turn times to ensure that services are delivered on time
  • Ensure trailing documents are in compliance and delivered to the investor on time


  • Experience in document management and processing is preferred
  • Ability to handle multiple tasks simultaneously
  • Organizational skills
  • Attention to detail
  • Strong written and verbal communication
  • Perform well in team environments


We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: flexible PTO, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment.

Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with social outings.

We celebrate difference at Qualia. We are committed to ensuring an environment of mutual respect for every employee and we are proud to be an equal employment opportunity employer. Qualia does not discriminate against any person because of race, color, creed, religion, gender, gender identity or gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law. We believe a diverse and inclusive workplace is central to our success and we actively seek to recruit, develop and retain the most talented people from a diverse pool of candidates.

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