Director of Document Services
Austin, TX

Qualia is a digital real estate closing technology company that provides the infrastructure to streamline the home closing experience. The company offers a suite of products that brings together homebuyers and sellers, lenders, title & escrow agents and real estate agents onto one secure shared platform. Qualia was founded in 2015 by Forbes 30 Under 30 Award recipients Nate Baker, Joel Gottsegen and Lucas Hansen. The company is backed by top investors including 8VC, Bienville Capital, Menlo Ventures and Tiger Global and currently processes 20% of all US real estate transactions. Qualia was also named by CB Insights and Fast Company in their “50 Future Unicorns” spotlight for 2020.


We're seeking out a veteran operations leader to build out and manage Qualia's new post-closing services division. Our flagship service will collect trailing documents on behalf of mortgage lenders and investors. The Director of Document Services will build out the team and systems responsible for retrieving, processing, auditing and sending out all post-closing documents associated with a real estate transaction. A good fit for this role will have prior experience in consulting and building new business verticals from scratch. This role reports directly to VP of Customer Success.


  • Manage post closing services division
  • Implement systems and procedures around managed services to ensure quality, efficiency, and security
  • Oversee the establishment, as well as the scaling and development of teams and processes around these services
  • Develop and implement procedures that drive quality, compliance and customer satisfaction
  • Hire a high performing processing team in a short time frame
  • Develop, coach, and mentor staff, measuring their performance, and addressing issues immediately
  • Monitor and report performance to executive team on key metrics
  • Prepare reports to quantify and measure team performance


  • 3+ business consulting experience OR operational leadership
  • Experience running operations for a physical service is a plus
  • Strong leadership skills and the ability to hire, coach, motivate, and mentor. You are a proven recruiter and company builder.
  • Exceptional analytical skills and business acumen; you are data-driven, deeply curious, and hungry for insights into your how business is working and where it can improve
  • Mastery in all things Excel
  • Impeccable written and verbal communication skills


We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: flexible PTO, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment. Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with social outings.

We celebrate difference at Qualia. We are committed to ensuring an environment of mutual respect for every employee and we are proud to be an equal employment opportunity employer. Qualia does not discriminate against any person because of race, color, creed, religion, gender, gender identity or gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law. We believe a diverse and inclusive workplace is central to our success and we actively seek to recruit, develop and retain the most talented people from a diverse pool of candidates.

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