Deal Desk Associate
Austin, TX

At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.


You will be the point person to manage contracts, billing and reviewing unique contracts that are outside standard terms. Deal Desk is responsible for ensuring that billing matches an executed contract and all billing related questions. You will be responsible for creating new processes to manage this effectively and start a Deal Desk/Billing team from the ground up!


  • Manage non-standard deals through the entire deal process. Non-standard is defined as anything outside of the guidelines provided to sales/renewals for pricing, contract and client solution
  • Review and configure/enable billing on closed opportunities
  • Serve as the point of contact and subject matter expert on non-standard deal constructs, special pricing, operations, approval policies, and troubleshooting of deal issues and sales escalations
  • Partner with sales and cross-functional teams including CS, Finance and Legal to resolve deal issues on behalf of sales
  • Ensure alignment with stakeholders and provide oversight of the deal lifecycle and governance framework
  • Maintain scalable operations and feedback loop to the business to increase deal velocity and efficiency
  • Perform regular solution and deal analysis in order to support business initiatives
  • Effectively escalate new solution use-cases outside of current approval processes


  • 1-2 Years of experience managing contracts and deal structures
  • SFDC Admin experience is a bonus/preferred
  • Strong background in Complex Deals, Accounting, Finance and Sales
  • Proven ability to comprehend and interpret complex licensing issues with specific experience of software license agreements
  • Ability to develop a deep understanding of the company's products
  • Ability to work on many deals simultaneously, handling adversarial conversations in a firm but calm manner
  • This role is demanding, involves multiple stakeholders, and requires negotiation and critical thinking skills
  • Exceptional organizational and project management experience
  • Ability to work independently in a fast-paced environment
  • Strong interpersonal, leadership, technical and communication skills, and the ability to influence stakeholders and foster a co-operative work environment and work effectively with a wide range of cross functional stakeholders in a diverse community
  • Ability to exercise good judgment in evaluating situations and making decisions


Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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