Deal Desk Analyst
Austin, TX

Qualia is a digital real estate closing technology company that provides the infrastructure to streamline the home closing experience. The company offers a suite of products that brings together homebuyers and sellers, lenders, title & escrow agents and real estate agents onto one secure shared platform. Qualia was founded in 2015 by Forbes 30 Under 30 Award recipients Nate Baker, Joel Gottsegen and Lucas Hansen. The company is backed by top investors including 8VC, Bienville Capital, Menlo Ventures and Tiger Global and currently processes 20% of all US real estate transactions. Qualia was also named by CB Insights and Fast Company in their “50 Future Unicorns” spotlight for 2020.


You will be the point person to manage contracts, billing and reviewing unique contracts that are outside standard terms. Deal Desk is responsible for ensuring that billing matches an executed contract and all billing related questions. You will be responsible for creating new processes to manage this effectively and start a Deal Desk/Billing team from the ground up!


  • Manage non-standard deals through the entire deal process. Non-standard is defined as anything outside of the guidelines provided to sales/renewals for pricing, contract and client solution.
  • Issuing refunds, rebates and collection on failed charges.
  • Review and configure/enable billing on closed opportunities from CS teams (upsell, renewals).
  • Serve as the point of contact and subject matter expert on non-standard deal constructs, special pricing, operations, approval policies, and troubleshooting of deal issues and sales escalations.
  • Partner with sales and cross-functional teams including CS, Finance and Legal to resolve deal issues on behalf of sales.
  • Ensure alignment with stakeholders and provide oversight of the deal lifecycle and governance framework.
  • Maintain scalable operations and feedback loop to the business to increase deal velocity and efficiency.
  • Perform regular solution and deal analysis in order to support business initiatives.
  • Effectively escalate new solution use-cases outside of current approval processes.


  • 1-2 Years of experience managing contracts and billing
  • Independent self-starter and adaptable in a fast-paced and changing environment
  • Ability to communicate and provide complex solutions to prospective clients
  • Demonstrated ability to control the sales process
  • Professional communicator on any medium (e.g. presentations, meetings, phone calls, email, social media)
  • Ability to work well with ambiguity, solve problems and think on your feet
  • Entrepreneurial spirit and willingness to do what it takes


We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: flexible PTO, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment.

Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with social outings.

We celebrate difference at Qualia. We are committed to ensuring an environment of mutual respect for every employee and we are proud to be an equal employment opportunity employer. Qualia does not discriminate against any person because of race, color, creed, religion, gender, gender identity or gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law. We believe a diverse and inclusive workplace is central to our success and we actively seek to recruit, develop and retain the most talented people from a diverse pool of candidates.

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