Customer Success Specialist
Austin, TX

About Us

Qualia simplifies the process of buying a home. The process is complex and costly, creating a bottleneck on the entire real estate and mortgage industries. Our best-in-class enterprise software transforms the way these transactions are managed. Using modern technology with a focus on reliability and ease of use, we improve the process and eliminate pain points for title and settlement professionals and everyone with whom they work. We are based out of San Francisco and have a growing team backed by Formation 8 and other notable investors. If you would like to work with us on the fastest growing settlement platform on the market, please apply below.

What You'd Work On

Job Description:

As a Customer Success Specialist your goal is to ensure customers are using Qualia in the most effective and efficient way possible! This role is best suited for hard working individuals with a strong desire to see customers succeed. You’re a people person, out-going and passionate about engaging and helping customers. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers.

Responsibilities:

  • Customer support (70%)
  • Driving progression in customer life cycle post-sale
  • Develop customer programs, processes and best practices for customer success team.

Experience:

  • Prior experience in Customer Success, or equivalent with a history of increasing customer satisfaction, adoption, and retention is a plus, but not necessary
  • Impeccable written and verbal communication skills
  • Detail oriented and analytical
  • Fast learner with drive for mastery
  • Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Technically fluent

Why Work for Us

Focus on what matters

We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: company retreats into the mountains, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment.

Work in a collaborative culture

Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with social outings.

Apply Now
Submit