Customer Success Representative
Austin, TX

Qualia is a digital real estate closing technology company that provides the infrastructure to streamline the home closing experience. The company offers a suite of products that brings together homebuyers and sellers, lenders, title & escrow agents and real estate agents onto one secure shared platform. Qualia was founded in 2015 by Forbes 30 Under 30 Award recipients Nate Baker, Joel Gottsegen and Lucas Hansen. The company is backed by top investors including 8VC, Bienville Capital, Menlo Ventures and Tiger Global and currently processes 20% of all US real estate transactions.


As a Customer Success Representative your goal is to ensure customers are using Qualia in the most effective and efficient way possible! This role is best suited for hard working individuals with a strong desire to see customers succeed. You’re a people person, out-going and passionate about engaging and helping customers. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers.


  • Customer support (80%)
  • Driving progression in customer life cycle post-sale
  • Develop customer programs, processes and best practices for customer success team.
  • Shifts start at 8am, 9am, or 10am


  • Prior experience in Customer Success, or equivalent with a history of increasing customer satisfaction, adoption, and retention is a plus, but not necessary
  • Impeccable written and verbal communication skills
  • Detail oriented and analytical
  • Fast learner with drive for mastery
  • Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Technically fluent


We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: flexible PTO, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment.

Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with social outings.

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