Pricing Customers

Customer Success Operations Analyst
Austin, TX

Qualia is a digital real estate closing technology company that provides the infrastructure to streamline the home closing experience. The company offers a suite of products that brings together homebuyers and sellers, lenders, title & escrow agents and real estate agents onto one secure shared platform. Qualia was founded in 2015 by Forbes 30 Under 30 Award recipients Nate Baker, Joel Gottsegen and Lucas Hansen. The company is backed by top investors including 8VC, Bienville Capital, Menlo Ventures and Tiger Global and currently processes 15% of all US real estate transactions. Qualia is headquartered in San Francisco, CA and has offices in Austin, TX.

What You'll Work On

  • Supporting operational efforts and enhancing business systems and processes for our Customer Success organization that includes: support, account management, onboarding, and expansion sales teams while reporting to the Manager, CS Operations/Renewals
  • Reviewing current state of the data, organization configuration, and workflows being executed with sales and marketing technologies and recommend changes to the current usage of each tool
  • Provide weekly updates on projects that inevitably will help drive a positive customer experience, revenue growth, and operational scalability
  • Identify gaps to create new process and own the project to completion
  • Implement/maintain systems (Salesforce, Gainsight, DocuSign, Service Cloud, Talkdesk, etc)
  • Provide reports analyzing the results of activities related to key business metrics to direct manager, VP of CS, Director of CS
  • Assist with ongoing management of each technology and provide training and documentation as needed

Your background that likely makes you a match

  • 1-2 years of experience as a Salesforce Admin required
  • Previous SaaS CS or sales experience preferred
  • Proficient in Microsoft Excel
  • Experience managing the following systems: SFDC, Gainsight, DocuSign, Service Cloud, Talkdesk
  • Familiarity with SQL is a plus
  • Demonstrated project management skills
  • Strong operational and analytical experience
  • Excellent verbal, written, and interpersonal skills
  • Experience in a start-up environment is a plus
  • Excellent written/verbal communication skills
  • Problem solver - happy to take instruction, but when needed, can independently translate a goal into an actionable plan
  • Entrepreneurial - comfortable with ambiguity, bias toward getting stuff done
  • Experience completing tasks and projects in cloud based applications (e.g. CRM, project management software, Google docs)
  • Applicants must be authorized to work in the US

Why Qualia

We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: flexible PTO, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment.

Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with social outings.

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