Customer Engagement Manager

Austin, TX

At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

As Qualia embarks on the next phase of growth, we are seeking a Customer Engagement Manager to help fuel Qualia's rapid growth. The Customer Engagement Manager is a strategic player on the CS team to help drive adoption through educational resources. The ideal candidate for this role thrives on content strategy, identifying gaps and has strong project management skills. You will work with various stakeholders across the company from product, marketing and various CS teams!

RESPONSIBILITIES

• Develop Qualia's customer content strategy to help drive onboarding, continued education, product adoption and increased revenue spend via upsell products
• Develop, manage and optimize customer's user communication touch points designed to increase enrollment, engagement, adoption, and LTV with a data driven approach
• Develop and execute campaigns to increase customer retention and advocacy
• Partner with internal stakeholders, including Marketing, Customer Success, Product, and Legal on messaging strategy, content development, and campaign execution
• Develop and measure customer retention and user engagement related goals and KPIs to report out regularly
• Own Knowledge Base, Qualia University, Customer Comms
• Own new product launches to create educational content for our customer base to ensure adoption is top of mind

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Minimum 3-5 years of experience in marketing or a CS role
• Outstanding follow-through, self-starting attitude, time management, and project management skills to deliver results
• Ability to plan, execute and manage multiple programs at once
• Ability to work collaboratively across multiple business functions
• Excellent verbal, interpersonal, communication and presentation skills
• Ability to write effective copy
• Experience in using multiple tech stack including: SFDC, Gainsight, GoToWebinar, Skilljar, WordPress, video/audio editing software
• Familiarity with B2B lifecycle marketing, growth and retention best practices, and the latest marketing technologies

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.