Pricing

Customer Education Program Manager
Austin, TX, Boulder, CO, San Francisco, CA

At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of

WHAT YOU'LL WORK ON

Ready to level up the Customer Education program for a hyper-growth B2B SaaS company? As a Customer Education Program Manager, you will be joining Qualia's Revenue Operations (RevOps) team to do just that. The RevOps team is providing resources and tools that drive Qualia's accelerating momentum. Our goal is to support our Go-To-Market partners and help Qualia realize revenue faster and more predictably.

As a Customer Education program manager, you will manage the strategic vision for Customer Education at Qualia by owning and developing programs like Qualia University, Qualia's help center, and other customer education channels.

Are you looking to lead the development of a customer education strategy? Would you like to evaluate customer content consumption to design a program of educational content that best suits Qualia's customers? Do you love creating, designing, and organizing content? Do you enjoy launching new initiatives? If so, you don't want to miss this opportunity.

RESPONSIBILITIES

  • Own the delivery of the next generation of Qualia's University, training portfolio, and the taxonomy of our customer facing learning management system.
  • You will expand our customer education resources to serve all customer profiles across each product and diverse region.
  • Work cross functionally with Product Marketing, Product, CS, and Sales leadership teams on multi-product GTM strategy for both new feature releases and new product launches.
  • Maintain updates to product training courses, developing training across multiple products and customer segments.
  • Assemble 'roles and responsibilities' process documentation outlining the full prospect-to-customer journey maps to enable Customer Success teams to have a complete understanding of Qualia's educational content so they can best support their customers.
  • Own the results and success metrics that will be reported to senior management on how the overall performance of each program is and be able to make strong recommendations on changes to programs.

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

  • A background in course design, university building, or community development.
  • An ability to independently prioritize and pick up agreed upon and emerging projects.
  • Experience working with any industry standard eLearning development and authoring tools (e.g. Skilljar, WordPress, video editing tools, etc).
  • Strong ability to write effective copy for written learning materials, assessments, and for product video voiceover scripts.
  • A curious mind which comes to life as you dig in and ask questions to understand complex processes and products.
  • Strong project management experience from idea to scoping, execution and launch and being able to break it into achievable milestones.
  • Demonstrated success in a fast-paced environment which has been proven by your ability to adapt to technology changes, new initiatives, and product changes all while keeping both internal and external customers top of mind.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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