Billing Associate
Austin, TX

At Qualia, we've built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.


You will contribute to our billing process. You will be responsible for processing incoming payments, researching outstanding billing items, generating invoices for Strategic and High Growth accounts, assisting in providing reporting to accounting and finance teams, and processing approved refunds.


  • Reconciling the billing status of accounts by researching and resolving any billing inconsistencies and errors
  • Analyze billing data for reporting
  • Review billing process and recommend improvements where possible
  • Create invoices and custom billing materials to be sent to a customer
  • Review customer payment plans regularly for timely payments, follow up where necessary
  • Flow concessions and refunds through the appropriate approval process as well as issue approved refunds
  • Assist in the resolution of failed charges and review payment disputes
  • Work with Finance to ensure proper period cut off for month end close procedures


  • Independent self-starter and adaptable in a fast-paced and changing environment
  • Strong verbal and written communication skills
  • High attention to detail
  • Ability to work well with ambiguity, solve problems and think on your feet
  • A good command of Excel and Google Sheets


  • You have exposure to security and compliance frameworks (e.g., SOC2, ISO 27001, NIST, PCI DSS) with a solid understanding of how security and privacy risks affect a variety of data, applications, and infrastructure, and how those risks translate to third parties
  • Previous experience in FinTech or real estate technology
  • CISA, CISM, CPA or working toward to obtain industry certifications


Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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